The client support that you can receive from your shared web hosting provider is very important, regardless of whether you have pre-sales questions and you are not a client yet, or you've got a technical issue with an existing account. Timely and accurate info regarding a question or a problem can save you a lot of time and efforts, not mentioning that this is generally an indicator that you're ordering from a real website hosting provider and not from a reseller. When you obtain a hosting account through a company that does not own its servers and it can't access them immediately, it's almost certain that you will wait for a couple of days so as to have an answer to your query, which means that your sites may remain offline for quite some time. Alternatively, a supplier that offers numerous means of communication and has a tech support team that is available any time can assist you right away and help you limit or totally avoid any downtime and prospective losses.
24/7 Customer Support in Shared Web Hosting
We acknowledge the importance of getting assistance without delay, so our shared web hosting services feature 24/7 technical support as well as several ways of contact. In case you don't have an account yet, you can give us a call or take advantage of our live chat and consult with a live representative, so as to learn more about our services or check if our servers meet the system requirements for your websites. Thus, you'll never end up getting a service which you can't use. In case you already have an account with us, you can open a support ticket from your Hepsia hosting Control Panel when the issue is entirely technical or it needs more investigation. Unlike the majority of providers out there today, we reply to all the tickets within the hour, so you won't need to wait for a whole day. Our support services can be accessed day and night, even during official holidays.
24/7 Customer Support in Semi-dedicated Hosting
You'll be able to test our support services even before you obtain a semi-dedicated server account from our company since we have telephone and live chat support for billing, pre-sales and general queries. Our representatives can assist you to find the best package or supply you with information about our servers, so as to verify if the system requirements for your websites are met. In case you are a current client, you will also be able to contact us through email or via our ticketing system, that can be accessed via the Hepsia website hosting Control Panel. We guarantee that when you employ any of these two ways of correspondence, you'll receive an answer within less than 1 hour and that’s 24/7, including weekends and official holidays. If you've employed the website hosting services of other suppliers, even large ones, you are able to compare the response time considering that it ordinarily takes an entire day for them to handle a support ticket.
24/7 Customer Support in VPS Web Hosting
In case you acquire a virtual private server from our company, you'll be able to use a couple of different means of communication to contact our Customer and Tech Support Departments. For general, billing and pre-sales matters, you'll find a couple of local phone numbers in the United States, the UK and Australia along with a live chat service. If you're a current customer and you want help with a technical issue that requires more time to analyze or resolve, you can open a ticket from your billing account or you can send an email and we'll take care of the problem and send you a response within the hour. The answer time is guaranteed 24/7, which includes weekends and holidays, however for many problems it takes less than half an hour to receive assistance. The support service covers the VPS plus all of the pre-installed software it comes with, so in case you'd like to have help with third-party software, you'll be able to check the optional Managed Services upgrade that we offer.
24/7 Customer Support in Dedicated Servers Hosting
When you buy a dedicated server from us, you can get in touch with us at any time using several channels and the maximum time that you will need to wait for an answer is up to 1 hour, which means that you can forget all about waiting an entire day. Our customer and tech support service is available 24/7 regardless of whether it's a holiday or a weekend and we can help you with anything related to the applications which are pre-installed on your server. To get in touch with us about a tech issue, you can open a trouble ticket from the Help section of your billing Control Panel or you could send us an email. If you have any common questions or you would like to know more about our web hosting solutions before you order, you can also employ our live chat or you could call one of the local telephone numbers that we have in several countries worldwide. If you'd like to have support for third-party software that you are unable to deploy or manage effectively, you will be able to add the Managed Services upgrade to your plan and our sysadmins will assist you.