If you’ve purchased a hosting plan and you have certain inquiries in regard to a particular feature/function, or in case you have bumped into some problem and you need help, you should be able to touch base with the respective customer service team. All hosting companies use a ticketing system no matter if they provide other ways of contacting them aside from it or not, because the most effective way to deal with a problem most often is to use a ticket. This communication model renders the replies exchanged by both parties simple to track and allows the help desk staff representatives to escalate the case in case, for example, a server administrator must step in. Usually, the ticketing system is part of the billing account and is not directly connected to the hosting space, so you’ll have to use no less than 2 different accounts to touch base with the technical support team and to actually manage the hosting space. Incessantly switching between the accounts could sometimes be a bore, not to mention the fact that it takes a very long time for the vast majority of hosting companies to answer ticket requests.
Integrated Ticketing System in Shared Web Hosting
The ticketing system that we use for our shared web hosting services isn’t separate from the hosting account. It is an essential part of our all-in-one Hepsia hosting Control Panel and you’ll be able to access it whenever you wish with only several mouse clicks, without needing to leave your hosting account. The ticketing system comes with a quick-search field, which will help you find practically any ticket that you have posted in the past, if required. Besides, you can see knowledge base articles that belong to various problem categories, which you can select, so you can find out how to deal with a given problem before you actually send a ticket. The response time is no more than 1 hour, which suggests that you can obtain swift assistance at any moment and in case our client service team suggests that you do something within your hosting account, you can do it instantly without leaving the Control Panel.
Integrated Ticketing System in Semi-dedicated Hosting
The trouble ticket system that we use is built into the Hepsia hosting Control Panel, which we have developed for our Linux semi-dedicated hosting services, which goes to say that you won’t require another support platform to contact our customer service team – you can do that on the spot the moment you face a problem. Sending a new ticket takes a couple of clicks of the mouse and finding an older one is just as simple. Using our intelligent search box, you can swiftly find any ticket that you have posted in the past. You can send a ticket at any given time whatsoever since our client care team representatives are at your service 7 days a week and respond in no more than 1 hour, even though it rarely takes that much to obtain a response. With the Hepsia Control Panel, you will have everything in a single location and you can just forget about the need to go through two or more platforms to troubleshoot a simple issue.