Client Support Channels

  • 1 hour ticket response time

  • A 1–Hour Support Ticket Response Guarantee

  • We offer a sixty–minute response time warranty for every support ticket or e–mail that you send to our client care team. We will quickly respond to all common inquiries and forward right away the case to our sysadmins in case any additional assistance is required. If you order the Optional Managed Services package, we’ll perform any of the included services at a time that has been discussed with you preliminary.

  • Top quality support service

  • A Topflight Support Service

  • We will be online for you 24x7 to respond to any questions that you may have pertaining to our Web Control Panel or any of the applications that we have installed on your behalf on the dedicated server. If you also require assistance handling server management tasks, you can have a look at our Optional Managed Services package, which includes data backup hard disk drive storage space, weekly Operating System updates, server monitoring and rebooting services, as well as software installation and troubleshooting services

  • Intuitive help center

  • A User–Friendly Help Section

  • We have equipped our Web Control Panel with a detailed knowledge base, which includes extensive explanations of all its features and functions. Plus, we have shot detailed video tutorials that will further explain to you how to perform a given action or troubleshoot a commonly encountered problem. The how–to articles and the tutorial videos are easily reachable from every section of the Web Control Panel via the Videos and Help buttons situated in the upper right corner.