Support Channels

  • 1 hour ticket response time

  • A User–Friendly Help Section

  • In the Web Control Panel you can find an in–depth Help section offering numerous how–to articles and frequently asked questions. They are compiled by our support team of qualified technicians. Just type in your question and our clever platform will return the most suitable answer.

  • Top quality support service

  • Tutorial Video Clips

  • If you would rather see how a task is performed or how a problem is fixed, rather than just reading about it, take a look at our selection of instructional video tutorials. They address various different topics and will help you quickly find your way around the Web Control Panel.

  • Intuitive help center

  • A 60–Minute Ticket Response Guarantee

  • All our semi–dedicated servers are backed up by a round–the–clock technical support service and include a one–hour support ticket response guarantee. Our knowledgeable technicians will be online 7 days a week and will remedy any problem that you could possibly have within less than one hour after the customer support ticket submission. Normally, a reply will be given to you within 20 minutes.