Support and Help Channels

  • 1 hour ticket response time

  • A 60 mins Inquiry Response Warranty

  • Our tech support staff is on duty 24/7/365 to reply to every one of your help requests. Every single ticket you post to us will be addressed within no more than sixty minutes. If your problem calls for some help from an admin, we are going to address the ticket to the person in charge and will inform you that the case is being resolved.

  • Top quality support service

  • Professional Customer Assist Service

  • Our client support Department will be online for you day–and–night to to take care of all support demand tickets that you submit. We offer tech help for all software applications that are pre–configured on your hosting server. These include our in–house built Web Control Panel, the preferred OS plus the server admin panel (based on the VPS type).

  • Intuitive help center

  • An Intuitive Help Zone

  • A descriptive and regularly updated collection of articles is integrated into our custom–built Web Control Panel. It offers you quick tips about how to conduct all the main site managing jobs. The Help area offers in–depth how–to articles and reviews and step–by–step video lessons. You can gain access to the Help section by pressing the Help or Video buttons in the upper right side of each Control Panel section.